911 Crisis Center

At Chagrin Valley Dispatch, Police Week is a time for celebration — and, as always, concern for officers in the field. 

As seen on "911 Crisis Center," dispatchers rely on their own skills and fellow team members when the going gets rough.

As seen on "911 Crisis Center," efforts by dispatchers can have the ultimate impact: saving a life.

Along with special training, life experience and empathy helps 911 dispatchers do their jobs, as seen on "911 Crisis Center."

911 dispatchers handled an allegedly fake robbery, a real car theft, and a dangerous confrontation between neighbors in a new episode of Oxygen series "911 Crisis Center."

Emergency dispatchers deal with every kind of crisis — including fake ones. Here's what they have to say about swatting.

Emergency calls about thefts and break-ins don’t stop for dispatchers during Appreciation Week, as seen in a recent episode of "911 Crisis Center."

Death threats. Fires. Medical emergencies. Raccoons. 911 dispatchers help people through every kind of situation.

On the latest episode of "911 Crisis Center," dispatchers juggle calls about a restaurant brawl, urban roadkill, shots fired, and a choking emergency.

Melanie McCavish, who has been a 911 dispatcher for 18 years, explains her favorite parts of the job and what she's learned from it.