Chagrin Valley dispatchers stay cool as they “go from one crime to the next crime to the next crime.” 

A Chagrin Valley dispatcher, weeks away from giving birth herself, handles multiple calls involving infant emergencies.

A full moon shift at Chagrin Valley Dispatch goes from a shattered casserole dish to a dangerous high-speed car chase.

Seasoned dispatchers are shaken by back-to-back fatal emergencies on a recent episode of "911 Crisis Center."

Carjackings, a possible drug overdose, a family dispute, and a trapped hamster keep 911 dispatchers on their toes.

When a caller’s pet was choking, she reached exactly the right 911 dispatcher to help save the day — and the dog.

Each 911 call brings a new challenge for Chagrin Valley Dispatch staff, seen on Oxygen series "911 Crisis Center."

When a girl suffers an allergic reaction to eating nuts, a dispatcher defuses the tense situation. 

“The minute we are able to start CPR, that’s the first minute of your life that you’re getting back,” says a seasoned dispatcher.

Chagrin Valley Dispatchers handle calls about domestic violence, an injured baby, and a Viagra mix-up.